Delivery & returns

Delivery Information

• Delivery time
• Delivery charges
• Missing item?
• Overseas orders

Refunds

• Cancellation and refund policy
• Hardware cancellation and refund policy
• Software and Games cancellation and refund policy
• Cancellation contact details
• Unwanted items return address

Faulty/damaged goods

• Faulty/damaged goods policy
• Faulty goods return address
• Duplicate or incorrect items

Delivery Information

Please allow 7 to 10 working days for the delivery of your goods.

Most items are sent by first class postage and priced accordingly. Higher value items such as printers, cameras and digital photo frames will be sent by courier and again priced accordingly.

Magazines - £0.99
Back Issue CDs - £1.99
Software - £1.99 / £2.99 depending on size
Hardware, Gadgets and Accessories- £2.99 to £4.99

If you are concerned about the delivery of an item, please contact us only once 10 working days have passed, as we find 99% of missing orders are delayed within the postal system.

After this time, you can contact us via
Email: enquiries@computeractive-direct.co.uk
Tel: 01858 438883

Telephone lines are open from 8am to 9.30pm Monday to Friday and 8am to 4pm Saturdays

Unfortunately, we are only able to delivery to addresses within the UK.

Refunds

The Computeractive Direct cancellation and refund policy is set in accordance with Distance Selling Regulations 2000 and other key regulations.

Here at Computeractive we understand from time to time there may be a reason why an item you have ordered is no longer wanted.

If this is the case, you may cancel your order and a refund will be issued. You must notify us by phone or email (see below for contact details) that you wish to return the item within 14 days of receipt and return the item as soon as possible.

Items must be returned at your cost and be in a saleable condition. They must be undamaged and returned in the original packaging with any accessories provided. Reasonable care must be taken of the goods.

A full refund, including the out-going delivery postage charges will be given. We do not charge customers re-stocking fees for returning unwanted goods within 14 days.

Due to the nature of Software and Games, we are only able to offer a refund for these items if they are unused. The unique license must not have been activated.

You must notify us by phone or email (see below for contact details) within 14 days of receipt of the item to request a refund and then return it to us at the address below as soon as possible.

If software or games have been opened or used a refund cannot be given unless the disc is faulty or damaged. 

Tel: 01858 438883 (Monday to Friday 8am to 9.30pm, and 8am to 4pm on Saturday)

Email: enquiries@computeractive-direct.co.uk

Please return unwanted items to:

FAO Kerry Lewis
Computeractive Direct Returns
CDS Global
Tower House
Sovereign Park
Market Harborough
Leicester
LE16 9EF

Faulty/damaged goods

Please let us know as soon as possible if your item is damaged or faulty; it must be return to us for examination and once the fault is confirmed we will either replace the item or offer you a refund.

If a refund is issued for a faulty product you will receive a full refund for the item, including our out-going delivery charges and the return delivery postal charges.

Please allow up to 30 days to enable sufficient time for faulty item to be checked and where appropriate the refund processed.

Computeractive Direct, Product Testing Centre, 131 Clifton Road, Rugby, Warwickshire, CV21 3QJ

We will refund you for any incorrect item(s) sent to you as a result of our error. In these cases we will also refund the return postage.